Refund policy

Returns & Refund Policy

Last updated: 11 September 2026

At High Grade Seeds, we want you to be happy with your purchase. If you need to return an item, please read the following policy carefully.

1. Our 7-Day Returns Policy

We offer a 7-day return and refund policy on eligible purchases.

If you change your mind about your purchase, you must contact us within 7 days of receiving your order to request a return.

To be eligible for a return under our 7-day policy, items must:

  • Be unopened and unused.
  • Be in their original packaging.
  • Be in a condition suitable for resale.
  • Include your order details or proof of purchase.

We reserve the right to refuse a voluntary return where these conditions have not been met.

This 7-day policy does not affect any statutory rights you may have under UK consumer law.

2. Sale and Promotional Items

Items purchased as part of a sale, clearance or promotional offer are not eligible for our voluntary 7-day change-of-mind return policy.

However, this does not affect your statutory consumer rights.

If a sale item is faulty, damaged, incorrectly supplied or otherwise does not meet the requirements of applicable consumer law, please contact us and we will deal with the matter in accordance with your legal rights.

Customers buying sale items have the same statutory rights as customers buying items at full price.

3. Online Cancellation Rights

If you purchase from us online as a consumer, you may have a statutory right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

If you exercise a statutory cancellation right, you generally have a further 14 days to return the goods after notifying us of your cancellation.

Where statutory cancellation rights apply, this policy does not remove or reduce those rights.

4. How to Request a Return

To request a return, please email:

highgradecannabisseeds@gmail.com

Please include:

  • Your full name
  • Order number
  • Date of purchase
  • The item(s) you wish to return
  • Reason for the return

We will provide you with the appropriate return instructions.

Please do not send items back without contacting us first.

5. Returning Your Order

Unless otherwise agreed, customers are responsible for the cost of returning an unwanted item under our voluntary 7-day return policy.

We recommend using a tracked postal service and retaining your proof of postage.

High Grade Seeds cannot be responsible for items that are lost or damaged while being returned to us where the customer has arranged the return.

Where a return is being made because an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will deal with the return and any associated costs in accordance with your statutory rights.

6. Refunds

Once your returned item has been received and inspected, we will confirm whether the return has been accepted.

Where a refund is approved under our 7-day policy, the refund will normally be issued to the original payment method.

For statutory cancellations, refunds will be provided in accordance with applicable consumer law. GOV.UK states that refunds for online cancellations should generally be made within 14 days of receiving the returned goods, or appropriate evidence that they have been returned.

Where applicable, standard delivery charges will also be refunded. Any additional charge for a more expensive delivery option may not be refundable where the law permits this.

7. Damaged or Incorrect Items

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible at:

highgradecannabisseeds@gmail.com

Please provide your order number and, where possible, photographs showing the issue.

We will investigate the problem and provide an appropriate remedy in accordance with your statutory consumer rights.

Your statutory rights are not affected by this policy. Goods supplied to consumers must meet applicable legal requirements, including being as described and of satisfactory quality.

8. Opened or Used Products

Our voluntary 7-day change-of-mind return policy requires products to be unopened and unused.

We cannot accept opened or used products under our voluntary 7-day return policy.

This restriction does not affect any statutory rights you may have where goods are faulty, incorrectly supplied or otherwise fail to meet applicable legal requirements.

9. Refunds for Failed Germination

High Grade Seeds supplies seeds, and germination and subsequent plant performance can be affected by circumstances outside our control.

We do not offer refunds solely because a seed has failed to germinate.

This does not affect any statutory rights that may apply where a product is faulty or otherwise does not conform to the contract.

10. Contact Details

High Grade Seeds
360 Edge Lane
Liverpool
L7 9NJ
United Kingdom

Email: highgradecannabisseeds@gmail.com

Website: www.highgradeseeds.co.uk