Privacy policy

Privacy Policy

Last updated: 11 September 2026

High Grade Seeds respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how High Grade Seeds collects, uses, stores and protects information when you visit our website, place an order or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

High Grade Seeds
360 Edge Lane
Liverpool
L7 9NJ
United Kingdom

Email: highgradecannabisseeds@gmail.com

Website: www.highgradeseeds.co.uk

For the purposes of applicable UK data protection legislation, High Grade Seeds is responsible for the personal information collected through our website and services.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide to us

When you place an order, create an account, contact us or otherwise interact with our website, we may collect:

Full name
Billing address
Delivery address
Email address
Telephone number, where provided
Order details and purchase history
Information you provide when contacting customer support
Information you provide when requesting a return or refund

Payment information

Payments made through our website are processed by third-party payment providers.

We do not normally have access to or store your full payment card number, security code or other complete payment credentials.

Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security procedures.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Approximate location derived from your IP address
Pages viewed
Products viewed
Referring website
Time and date of visits
Website interaction and usage information

This information may be collected through Shopify and other services used to operate and improve our website.

4. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Arrange delivery
Provide order confirmations and updates
Respond to customer enquiries
Process returns and refunds
Provide customer support
Maintain customer accounts where applicable
Detect and prevent fraud or misuse
Maintain website security
Improve our website, products and services
Analyse website usage and performance
Meet our legal and regulatory obligations
Communicate with you where you have requested or consented to receive communications

We will only use personal information where we have an appropriate legal basis for doing so.

5. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

Contract: Processing is necessary to fulfil an order or provide services you have requested.

Legal obligation: Processing is necessary for us to comply with legal, accounting or regulatory requirements.

Legitimate interests: Processing may be necessary to operate, secure and improve our business and website, provided those interests do not override your rights.

Consent: Where required, we may process information based on your consent, such as certain marketing communications or non-essential cookies.

You may withdraw consent where processing is based on consent.

6. Shopify

Our online store is operated using Shopify.

Shopify provides the e-commerce platform that allows us to sell our products, process orders and operate our online store.

When you use our website, your information may be processed by Shopify in accordance with Shopify's own privacy practices.

Shopify's privacy information can be found on its website.

7. Delivery Providers

When you place an order, we may provide your name, delivery address and other necessary information to the postal or delivery service responsible for delivering your order.

We only provide information that is reasonably necessary to fulfil the delivery.

8. Payment Providers

Payments may be processed by third-party payment providers available through our Shopify store.

Your payment information may be processed directly by the relevant payment provider.

We do not intentionally store complete payment card details on our own systems.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and understand how visitors use them.

Cookies may be used for purposes including:

Keeping our website functioning correctly
Remembering preferences
Processing shopping carts and orders
Website security
Understanding website traffic
Analysing website performance
Improving the customer experience
Supporting relevant advertising or marketing where applicable

Some cookies are essential for the operation of our website, while others may be optional.

Where required by law, we will request your consent before placing non-essential cookies on your device.

10. Marketing Communications

We may occasionally send marketing communications where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important service-related communications, such as information about an order you have placed.

11. Sharing Your Information

We do not sell your personal information to third parties.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

Shopify
Payment providers
Royal Mail and other delivery providers
Website and technology service providers
Analytics providers
Marketing service providers where applicable
Professional advisers
Government authorities, regulators or law-enforcement agencies where legally required

Third parties receiving personal information should only process it for legitimate purposes and, where applicable, in accordance with appropriate data protection requirements.

12. International Transfers

Some of the companies and services we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

13. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Certain information relating to orders and transactions may need to be retained for longer periods to meet accounting, tax, legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

14. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to request access to personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing.
The right to data portability in certain circumstances.
The right to withdraw consent where processing is based on consent.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled improperly.

You can find information about the ICO through its official website. Information Commissioner's Office

16. Children's Privacy

Our website and products are intended for customers aged 18 and over.

We do not knowingly collect personal information from children under the age of 18 for the purpose of purchasing our products.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will always be published on this page.

The “Last updated” date at the top of this policy indicates when it was most recently revised.

19. Contact Us

If you have questions about this Privacy Policy or would like to exercise one of your data protection rights, please contact us:

High Grade Seeds
360 Edge Lane
Liverpool
L7 9NJ
United Kingdom

Email: highgradecannabisseeds@gmail.com

Website: www.highgradeseeds.co.uk

We will deal with privacy enquiries as promptly as reasonably possible.

★★★★★

"I've been buying seeds from this company for years and they have never let me down. The quality of their seeds is outstanding and I've had great success with every strain I've tried."

Mike Manchester

"The customer service at this company is top-notch. They are always willing to answer any questions and their shipping is super fast. Highly recommend!"

Thomas Southampton

"I love the variety of strains this company offers. I've been able to try out different types of cannabis and have found some new favorites thanks to their selection."

Scott Wigan

"The germination rate on these seeds is amazing. I've had almost 100% success rate with every pack I've ordered from this company."

Ryan London

"I appreciate the discreet packaging that this company uses. It gives me peace of mind knowing that my privacy is being respected."

Shaz Manchester

"I've been a loyal customer of this company for years and have always been impressed with their consistency. I know I can trust them to deliver high-quality seeds every time."

Danny Middlesbrough

"The prices at this company are very reasonable for the quality of seeds they offer. I feel like I'm getting great value for my money."

James Lancaster

"The website is easy to navigate and makes ordering seeds a breeze. I appreciate how user-friendly it is."

Ian Glossop

"I've recommended this company to several of my friends who are also growers and they have all been impressed with the quality of the seeds and the customer service."

Joseph Glasgow

"I've ordered from other companies in the past and have had some bad experiences. This company is hands-down the best I've found for reliable, high-quality cannabis seeds."

Jordan Manchester

"I'm a first-time grower and this company has been extremely helpful in providing resources and advice for getting started. Their customer service is excellent."

Mike Glasgow

"The seeds I've received from this company have all been very fresh and healthy. I can tell they take great care in selecting and packaging their products."

Julian Newcastle-Upon-Tyne

"I appreciate the transparency of this company in sharing information about the genetics of each strain. It helps me make informed decisions about what to grow."

Dom London

"I've had some issues with other companies sending me the wrong seeds or mixing up orders, but that has never happened with this company. They are very organized and accurate."

Simon Cardiff

"The shipping is always discreet and fast. I've never had to wait long to receive my order."

Andy Liverpool

"I recently had a question about a strain and reached out to their customer service. They were quick to respond and provided helpful information. I was really impressed."

Will Leeds

"I've tried a lot of different seed banks over the years, but this one is by far the best. Their seeds are consistently high-quality and they offer a great selection."

Alex London

"I appreciate that this company offers both feminized and autoflowering seeds. It gives me more options for what to grow."

Lee Manchester

"I've been growing for over a decade and have tried seeds from many different companies. This one stands out for their reliability and consistency."

Andy Glasgow

"I've recommended this company to other growers in my community and they have all been very happy with their products and service."

Ava Liverpool

"The germination instructions that come with the seeds are very clear and easy to follow. I've had great success with their germination rates."

Michael London

"I appreciate that this company offers seeds from a variety of breeders. It gives me more options for finding the specific strains I want to grow."

Mark London

"The packaging of the seeds is very professional and high-quality. It shows that they take pride in their products."

David Colchester

"I've had some issues with other companies not accepting certain payment methods, but this company makes it easy to pay with a variety of options."

Dante London

"I've ordered from this company multiple times and have always been impressed with their consistent quality and service."

Alan Whitworth

"The reviews and ratings on the website are very helpful for deciding which strains to try. I appreciate the input from other customers."

Craig Macclesfield

"I recently had a question about a strain that I wanted to grow outdoors. The customer service rep I spoke to was very knowledgeable and helpful."

Kane Belfast

"I appreciate that this company offers both regular and CBD-rich strains. It gives me more options for finding the right seeds for my needs."

Steve Manchester

"The prices are very reasonable for the quality of seeds they offer. I feel like I'm getting a great deal."

Bonny Essex

"I recently had a small issue with my order and the customer service team was very quick to resolve it. They went above and beyond to make sure I was satisfied."

Roy London